At 920pm I got online to find out when I should expect my order. Not a time I chose, but the only option that was given to me. When I placed the order I was given only one choice for delivery, tonight between 8-9pm. I placed an online grocery order for delivery on Sunday 1-24 at 130pm. And please, do not reply to me with some boiler plate email response about how much you value me as a Vons customer
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If a grocery store were to actually figure out how to do delivery well, they would have a gold mine. Vons has got to be one of the businesses who actually made more money during Covid, even if your low margin delivery business increased. I will no longer be using the service and will no longer use my local Vons - I really hate that you have decided once again to look at profits over the customer experience. I have enlisted several other folks to use the delivery service as well, and have stuck with it, even though routinely it is not the greatest experience, but tolerable. During Covid - I have been glad to have delivery, since my local Vons store had 6 of their clerks out with Covid at one time!. I called the local store where I was told that this is the way of the future. My groceries were in the trunk of his car - no refrigerated truck for my meat and dairy items. I experienced this first hand last evening when my online groceries were delivered by a Door Dash employee.
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I am dismayed to hear that Vons will no longer use in house drivers and vehicles to deliver groceries. I do not know why the store manager has not done anything about him.
I looked at the previous reviews before mine on google and I saw a lot of other customers complained about Steven, There were reviews that said he does not wear a face mask, he sneezed near a customer, he does not social distance, he will not go away when a customer refuses his help, he talks bad about his bosses, workers, and customers, he says he hates his job, he harasses customers, he harasses children, and he makes fun of children. When I got home I filed a report to public health and wrote a google review about the incident. Me and my friends did not buy anything and just left the store. Both me and my friends were wearing face mask so hopefully we are safe from Steven. Me and my friends refused his help because he was not wearing a face mask. I was shopping there for goods for my birthday with my friends and their supervisor Steven wanted to help us. The address is 7 Peninsula Center, Rolling Hills Estates CA 90274. I was a customer at Pavilions in Rolling Hills Estates.
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